# Import a Token

The **Tokens Import** feature allows you to bulk-import saved payment methods for donors. A **token** is a secure, random string of characters (a digital substitute) provided by the processing company and represents a credit card that a donor has already saved with the processor. 

If you have the **actual credit card numbers**, you may import those card numbers directly instead of a token.

This import is typically used when migrating data from another system or syncing existing stored payment methods into the platform.

The payment information—whether entered as a credit card number or token—will be saved to the donor’s virtual [**wallet**](/overview/lists/donors/donor-card/wallet.md) for future use. 

{% hint style="danger" %}
**At this time, tokens are supported only by the following gateways:** 

Cardknox, USAePay, Cardcom, Pelecard, and Banquest.
{% endhint %}

### Accessing the Tokens Import

* In the left sidebar, navigate to **List**.
* Under the **List** category, click **Donors**.
* On the right side of the Donors screen, click the **three-dot (More Actions) icon**.
* Select **Import**.
* Choose **Import Tokens**.

### Import Method Overview

Tokens are imported using an **Excel template**. Each row in the file represents **one saved credit card** linked to an existing donor.

The system uses the donor account number to associate each token with the correct donor record.

### Excel Template Structure

* In the Import Tokens window, click **Download Excel Template**.
* The file will automatically download to your computer’s Downloads folder.
* Open the file in Excel.
* Click **Enable Editing** to begin entering data.

### Column Descriptions

#### <mark style="color:$primary;">Donary Account</mark>

* Enter the **existing donor’s account number**.
* This donor **must already exist** in the system.
* The token will be linked directly to this donor’s card, under wallet.

***

#### <mark style="color:$primary;">Credit Card Number</mark>

* Enter the actual **credit card number.**
* This column accepts credit card numbers only—**not tokens**.
* This will be saved as a payment method for future transactions.
* When entering a credit card number, do NOT fill in the token column.

***

#### <mark style="color:$primary;">Card EXP</mark>

* Enter the **card expiration date**.

***

#### <mark style="color:$primary;">Token</mark>

* Enter the **token value provided by the processor**.
* This is the unique identifier representing the stored credit card.
* The token is required for processing future charges using the saved card.

{% hint style="warning" %}
**Important:** The **Credit Card Number** and **Token** columns are two different ways to import a card to the donor's wallet.

Each entry must include either a **Credit Card Number** OR a **Token**, but not both.&#x20;

You CAN include both types of entries in the **same** import.
{% endhint %}

***

### Uploading the File

1. Save and close the completed Excel file.
2. Upload it through the Import Tokens window.

Once the upload begins:

* The system processes the file automatically.
* The user who initiated the import will receive an **email notification** with the import status.
* If any errors occur, the email will include details.


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