# Wallet

## Overview

The Virtual **Wallet** is located in the **Information** **tabs** within the **Donor Card**.

<figure><img src="/files/aIFiQ1GDPdUFwnIdJLxM" alt=""><figcaption></figcaption></figure>

The Virtual **Wallet** securely stores a donor’s preferred payment methods, making future donations faster and easier.

For donors, this removes friction from the giving process. Instead of repeatedly providing card details, the organization can create the payment using a saved payment method already on file. If multiple payment methods exist, the organization can confirm with the donor which card to use (for example, “the card on file ending in 0236”) and complete the transaction in seconds.

By reducing effort at the moment of donation, the Virtual Wallet makes it easier for donors to say “yes” again—while enabling organizations to process donations more quickly and efficiently.

{% hint style="warning" %}
**Note:** The wallet is saved only on the DRM and mobile device. For all Donary devices and platforms, there is currently no option to select a donor’s card on file.
{% endhint %}

## Managing a Donors Wallet

### **Adding Payment Methods**

Payment methods can be added to the virtual wallet in two ways:

1. **Import - Tokens** or **Credit card numbers** can be added by a **bulk import**. See [Import Tokens](/overview/lists/donors/add-a-donor/import-a-token.md).
2. **Manually** within the donor card:

   * In the **Wallet tab,** click **Add Method**.
   * Choose the payment type:&#x20;
     * **Credit Card**\
       Enter the card information along with the billing address.
     * **ACH**\
       If your Donary account is set up to accept [ACH ](/cloud-drm/getting-started/setup-and-configuration/api-keys/achq-processing.md)payments, enter all the relevant information here.&#x20;
     * **Token**\
       If you have a [token ](#user-content-fn-1)[^1]from a processing account, you can enter it here.&#x20;

   <figure><img src="/files/kh6K2tUIO5Z3gCvW0tDw" alt=""><figcaption></figcaption></figure>

   * Choose if you'd like the method to be your **default payment** method.
   * **Save** your payment method.
   * A donor can have **multiple** payment methods saved to his virtual wallet.

{% hint style="success" %}

* **When creating a schedule:** The card used will automatically be saved to the donor’s wallet.
* **When a payment is declined:** The system will automatically save the card to the wallet, allowing the organization to retry the payment.
  {% endhint %}

### **Default Payment Method**

* The first payment method added is automatically set as the **default payment method**.
* You can **change** the default at any time by selecting a different payment method in the wallet and marking it as default.
* The default payment method is used for **bulk transactions**, where multiple donors are selected for a transaction. When performing a bulk transaction, the system **automatically uses each donor’s default payment method**.

### **Removing Payment Methods**

* Payment methods can be removed from the virtual wallet by selecting the method and clicking on **Remove from Wallet**.
* A payment method **cannot be removed** **while it is linked to an active schedule.**\
  To remove it, first update the schedule to use a new wallet.

<figure><img src="/files/1Q7TrFQKkcAqNpLZnMxI" alt=""><figcaption></figcaption></figure>

[^1]: A token is a value provided by the processing company. It represents the credit card that the donor has saved with the processor.


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