> For the complete documentation index, see [llms.txt](https://help.donary.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.donary.com/overview/lists/donors/update-a-donor.md). # Update a Donor ## Overview Has a donor changed their address? Updated their email? Added new family details? **No problem.** You can quickly and easily **update** the donor’s profile to ensure all information remains accurate and current. Keeping donor records up to date helps maintain smooth communication, accurate reporting, and an organized database. ## Update a Donor To **update a donor's info**, open the donor card and click on the **Edit** icon in the top right hand corner.

The **Edit Donor** card will come up. **Let's go through the following tabs that you can edit and update for each donor:** ### **Donor Info Tab** The **Donor Info** tab contains all core donor details. Here, you can update any of the donor’s details, including their name, address, phone number and email address.

#### **Address Information** * The **Street Address** field uses Google-powered address search to ensure accuracy. * Begin typing the address and select from the suggested results. * Click **+Add** to add additional addresses * Assign a label to each additional address (for example, **Business** or **Office**). A label is required for every address. * **Edit** labels by clicking the edit icon at the right of each label. * Click **+Add Label** to add labels as needed * Mark one address as **Primary**

{% hint style="info" %} **Primary Address:** This address determines the entity listed on the receipt for tax and deduction purposes. If receipts need to be issued under a business name (for example, for tax reporting), mark the business address as the Primary address. {% endhint %} #### **Phone Numbers** * Default labels include **Home** and **Cell** * Click **+Add** to add additional phone numbers * Select existing labels or create new ones * Each phone number must have a label

#### **Email Addresses** * **Add** email addresses * Assign labels to each email * Create custom email labels if needed

*** ### **Advanced Fields Tab** The **Advanced Fields** tab displays all custom fields your organization has added to the DRM platform. These fields are additional to the default basic fields—such as full name, address, and email—that are included when the system is first set up. Custom fields can be created in the [**Advanced Fields**](/cloud-drm/getting-started/setup-and-configuration/advanced-fields.md#custom-fields-features) section, accessible from the left sidebar under the **Admin** category. Examples of custom fields may include Mother’s Name, Member Type, or any other information your organization needs to track. Easily update or fill in the relevant **Advanced Fields.** Once all required information is entered and updated, hit **save**.

*** ### **Family Tree Tab** The **Family Tree** tab lets you build and view a donor’s family connections by linking related donors within the system. Relationships are bi-directional and **automatically synced**: when a relationship is added or updated (for example, adding a father), the corresponding relationship is instantly reflected on the related donor’s card (the father will display the donor as a son). This ensures family relationship data remains consistent and up to date across all linked donor records. You can easily **add** new members to the family tree whenever necessary.

#### **Updating a Family Tree:** You can choose to fill in a relative's name using the **global list** or using your organization's **donors list.** **Using the Global List:** * **Enable** global list search by toggling the G button. * Begin typing any donor information (e.g., phone number or name). * Click on the **Search** icon * Matching results from the Global List will appear. * Select the desired result. **Using the Donor's list:** * Start typing the name in the field * Select the correct name from the list 1. Add the father **אב** and father-in-law **חמיו** names in the relevant fields. 2. Add Additional Family Members * Click **Add Family Member** * You can add a Son **בנו** and/or Son-in-Law **חתנו** 3. To **remove** a name, simply click on the **X** that shows to the left of the relative title. 4. Once all required information is entered and updated, hit **save**. {% hint style="info" %} If the name is not yet in the system, you can create a new donor record and then link it here. {% endhint %} {% hint style="warning" %} If a name is typed into a donor field without selecting an existing donor record, it is saved as **plain text** and is **not linked** to a donor profile. This applies only to the Father and Father-in-Law fields. {% endhint %}

*** ### **Tags Tab** The **Tags** tab allows you to assign one or more tags to a donor. Tags help you quickly organize, filter, sort, and report on donors based on short-term needs or temporary groupings. Tags are created in the [**Advanced Fields**](/cloud-drm/getting-started/setup-and-configuration/advanced-fields.md#tags-features) section, accessible from the left sidebar under the **Admin** category. Once created, these tags become available for selection when creating or editing a donor. Examples of tags may include "Give Chanukah Gift", "Send invitation" etc. #### **How to Add Tags to a Donor** 1. Click **Add a New Tag**. 2. Select a tag from the list of existing tags. 3. Repeat this process to add additional tags, if needed. 4. If you need to remove a tag, click the **X** on the tag. 5. Once you’ve finished assigning tags, hit **save**.

*** ### **Locations Tab** The **Locations** tab allows you to specify where a donor regularly davens. This information helps collectors plan visits, generate lists of donors by location, and compare donation activity over time. #### **Adding Locations** You can add locations to a donor in one of two ways: 1. **From your organization’s locations list** * Click **Add Location**. * Select a location from your organization’s saved locations within the DRM platform. 2. **From the Global List** * Click **Add Location**. * Toggle the **G** icon to enable Global Search. * Begin typing the location name and click **Search**. * **Select** the appropriate location from the results. **Remove** a location by clicking the red trash icon on the far right. #### **Notes on Using Locations** * **ALL** locations are available on the collector’s **pocket /** **mobile device,** including the Global list of locations. * The pocket and mobile devices use **GPS** to identify the collector’s current location. When a donation is collected, the system automatically associates it with the collector’s detected location. * Collectors may rely on GPS for automatic location assignment or **manually** select a location from the list as GPS accuracy is limited. * Over time, the system learns donor behavior.\ When a donor repeatedly donates at the same location, the system automatically recognizes this pattern and adds that location to the donor’s profile. * Locations can be assigned to donors either: * Automatically, based on recurring donation patterns, or * Manually, by selecting a location in the DRM platform. * This functionality enhances reporting and field efficiency.\ When a collector arrives at a location, the device can display relevant donors associated with that location along with historical donation data, enabling more informed and effective visits.

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